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Your voice matters

Feedback & complaints

Tell us what is working — and what could be better.

01

Share your feedback

We welcome compliments, suggestions and concerns. Contact our team by phone or email and tell us how you would prefer to communicate. We will listen and discuss next steps with you.

02

Your right to speak up

You can raise a concern without fear that it will affect your access to support. If you are not comfortable raising a matter with us, you can contact the NDIS Quality and Safeguards Commission for information about making a complaint.

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Let's find a way forward, together.