01
What does a Support Coordinator do?
A Support Coordinator can help you understand your NDIS plan, connect with suitable services and community supports, coordinate providers and build confidence managing supports.
02
Do I need Support Coordination funding?
Support Coordination is generally funded in a participant’s NDIS plan. Contact us if you are unsure what is included and we can discuss your circumstances.
03
Can I choose my own providers?
Yes. Your preferences and goals guide the process. Where practical, we help you explore multiple suitable options so that you can make your own informed decision.
04
Will my Support Coordinator make decisions for me?
No. Your Support Coordinator can offer information, explain options and help you weigh them up, but decisions about your supports remain yours.
05
What is the difference between Support Coordination and Plan Management?
Plan Management focuses on the financial administration of an NDIS plan, such as paying provider invoices and tracking budgets. Support Coordination helps you put your plan into action, connect with services and build capacity to manage supports.
06
Can I change Support Coordinators?
Yes. You can choose or change providers. If you are considering a change, ask about your current service agreement and how information can be transferred with your consent.
07
How often will I meet with my Support Coordinator?
This depends on your goals, needs, the support included in your plan and the arrangements you agree on together. Contact us to discuss what would work for you.
08
How does Support Coordination help build independence?
It can help you learn about your plan, compare options, communicate with providers and build a support network. The aim is to strengthen your confidence and skills over time.
09
Can a family member or professional refer someone?
Yes. Participants, family members, nominees and professionals can contact us. We will confirm appropriate authority and consent before discussing a participant’s private information.
10
Where do you provide support?
Our listed areas include Sydney, the Central Coast, Newcastle, Hunter Valley, Tamworth, New England and regional NSW. Contact us to discuss your specific location and availability.
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